Privacy Policy for Hawthorne Place

This policy applies to the Hawthorne Place website, including the public pages visitors can view and the resident portal that approved residents can use after signing in.

The site is operated by Brightline Ventures LLC for Hawthorne Place. It is a private community website, not an advertising platform or a data-selling business.

If you visit the public site, we may collect basic traffic information such as page views, broad device information, and general usage patterns. This helps us understand whether the site is being used and whether it is worth maintaining.

If you create a resident account, we collect the information needed to run community features. That can include your name, email address, home address, phone number, profile photo, notification preferences, and similar account details.

If you use community features, we also store the information you choose to submit, such as message board posts, poll responses, uploaded documents or photos, form submissions, help requests, and contact inquiries.

We use information only to operate and improve the Hawthorne Place website and its community features.

That includes things like signing residents in, showing community documents, sending account or community notifications, responding to contact requests, reviewing uploads, fixing bugs, and improving the site over time.

We do not sell resident or visitor information. We do not use this site to build advertising profiles.

The site uses Google Analytics to measure general traffic and site usage. We use that information in a high-level way to understand whether the site is useful and which parts are being used.

The site also uses Sentry for error monitoring and performance diagnostics. If something breaks, Sentry may capture technical information about the page, browser, device, and what happened around the error so problems can be fixed.

Sentry replay tools may capture limited interaction details, such as clicks, navigation flow, and page state around a problem, so bugs can be diagnosed more quickly. These tools are used to maintain the site, not to market to residents.

The site may use cookies or similar browser storage for practical website functions. For example, a small interface cookie may remember whether a menu is open or collapsed, and browser storage is used to keep a resident signed in.

We do not use cookies to sell your information or track you across the web for advertising.

We use trusted service providers to operate the site. These providers may process limited information only to help us deliver the website and its features.

These services currently include Supabase for accounts, database, and file storage; Google services for analytics, fonts, and certain map or place lookups; Sentry for diagnostics; and Brevo for email delivery.

We share only the information needed for those services to do their job for this site.

Resident contact information may be used for normal community functions, such as account emails, message board notifications, help responses, or other site-related communication.

If emergency text alerts are added in the future, phone numbers may also be used for urgent community notices. If that feature is introduced, the site will continue to use phone numbers only for community-related purposes.

If residents or administrators upload files, photos, or forms, those materials are stored so they can be reviewed, displayed, or downloaded through the site when appropriate.

Some uploads are visible only to authorized users, while some community materials may be shared with residents through the portal. Access depends on the feature and the permissions tied to it.

We keep information for as long as it is reasonably useful to operate the site, maintain community records, support residents, and fix problems.

Some records may remain in the system unless they are deleted, replaced, or no longer needed for the feature they support.

We use mainstream hosted services, sign-in controls, role-based access, and technical safeguards designed to keep resident information limited to the people and systems that need it.

No website can promise perfect security, but we try to collect only what is useful and keep access appropriately limited.

If you have questions about this policy or how the site handles information, please use the contact form on the website.

We will review the question and update this policy if the site changes in a meaningful way.